Platform subscriptions
Subscription billing periods, cancellation effective dates, feature downgrades and any non-refundable committed charges must be disclosed before subscription acceptance. Account closure must preserve records necessary for legal compliance.
eSIM plans and digital fulfilment
Refund eligibility can depend on provisioning and activation, plan expiry, usage, upstream supplier rules and mandatory consumer protection. An unused or unactivated profile is not automatically guaranteed refundable; applicable statutory rights take precedence over contractual exclusions.
Failed orders or duplicate charges
Failed fulfilment, duplicate payments and billing errors should be automatically reconciled and eligible refunds or reversals initiated through the authorised payment provider with an auditable outcome.
How to request assistance
The production portal will accept authenticated requests and display status. This demo has no live payments or refund channel. See Billing assistance or Contact.